Field notes
Notes from building around real processes
Short, practical pieces on what we see in organisations: where processes bend around software, and what to do about it. Five minutes each.
Discovery4 min read
The spreadsheet is the specification
The tracker your team built to get by is the most honest requirements document you have. Read it before you replace it.
Design4 min read
Exceptions are the process
Software designed for the happy path pushes every exception into email. Designing for the exceptions first is how a platform earns trust.
Strategy5 min read
Buy, build or engineer? A practical way to decide
Off-the-shelf software is the right answer more often than vendors of custom software admit. Here's how to tell when it isn't.